Originally Posted by
my3jems
Rubysafira:
Sorry I didn't make my point clear; I was off and running to a class. I had a major problem with a seller and, being new to eBid, read many forum discussions about problems with sellers. I also asked for help and received much advice from people who truly want to keep this a good auction site.
Several people suggested a complaint or report to eBid's support desk about a bad seller; some put links to it (that's where I got to wondering if there is a different support desk in the US and the UK...I thought I read two different email addresses.)
When I alerted eBid on two occasions I was very pleased at their prompt and friendly response - and they did comply to my request to remove the seller's negative feedback which was untruthful.
However, I still am not sure to what extent they want us to bring up concerns about "sellers gone bad". I say it this way because the seller I had bought the three items from had 16 positive ratings prior to my purchases. Why she wouldn't contact me until 4 weeks after I paid for the purchases, I'll never know. She only did so after I left negative feedback. She was actively selling other items on eBid. She promptly replied to a question I asked about another item she had up for bid. (I did this to see if she was still around - it was advice given on this forum.)
So, is there someone from the eBid support desk who reads these? If so, can you help me with some answers? Exactly what should I have done when the seller didn't ship, didn't communicate for almost 4 weeks (even after I and Paypal tried to contact her), but DID have my money the whole time? Do you want to know about these bad experiences, or do we (the buyer) just call it another learning experience (and lose our money in the meantime)?
From the posts I've read from people who have been with eBid for a long time, it seems there are many eBidders who truly would like to keep this a super site, and they want problem sellers (or buyers) to stop ruining the good reputation the honest ones have tried so hard to build and maintain.