I need to vent. I had an order for a small rare book. I packaged it and got it ready to ship, then put it and some other things in the car. Off to the city I went. In the midst of my errands, it and the other items I had in a small box was stolen from my car. I feel terrible. I pulled all my items from my store to see what else is missing. I issued a refund to the customer, but oh do I feel terrible.