Originally Posted by
JDStamps
Hi
Thought I would raise this with you - currently there is no indication to buyers that sellers have received an order and are working on it (processing). I have noticed quite a few Forum points regarding customer expectation on delivery, which quite frankly is out of our hands once the item has left us by whatever means, but at least if they had an indication that their order was being attended to, it might stop a few neutral and negative feedbacks being left unjustly.
With the busy season about to kick in, and some sellers having multiple orders to deal with, could we adjust the ASL to show buyers that their order is being processed, and where they are in the queue e.g O1,O2,O3, etc -used 'O' as we already have a 'P' for paid.
This could then be monitored by the powers that be, and if no indication is made by the seller in a set amount of time, then a gentle reminder could be sent to the seller. This would enhance eBid's reputation for good service to the benefit of all, IMHO.
I welcome comments from fellow eBidders.
All the best,
John