Hi all,
I have a snag resulting from when I sent an invoice for multiple purchases, I adjusted the P&P discount for Recorded delivery after selecting "Recorded Delivery" from the drop-down menu on the invoice.
This I did not realise is then still applied to both sets of Postage options.
Now my snag is that I have refunded the buyers payment (mutualy), tried to delete the invoice so I can send a new one. However it keeps taking me to the invoice (with Paid on it) and 3 options -
Print Invoice
Mark all as Shipped
Mark all as Refunded
I have tried 11 times now to "Mark as Refunded", but it always takes me back to the invoice page.
I have been in contact with the "Help - Contact Us", who suggested I mark as "Payment dispute" (messaged Buyer to ignore this if it sent any emails to them), so I did that, but it hasn't helped.
Each item now no longer has the "Paid" button in green, but I still cannot send an invoice as it always takes me back to the "Invoice Paid" page.
Has anyone else had this snag, and if so, how did they sort it.
Thanks, Jason