Hi,
I've had a lot of issues with the seller+ "eBay import tool" (not NinjaLister) so before I do another run I'd like to get clarity on something.
Is this tool intended to only be used once?
The reason I ask is the last time I ran it I ended up with thousands of duplicate listings. It seems like the tool expects me to delete all my current listings first but this causes its own set of problems, especially if some items have running auctions, pending messages or shipping.
What I expected this tool to do is check whether a listing has previously been imported and update the existing eBid listing details, quantity and price. If an item is sold/removed on eBay i'd expect it to be removed from eBid. If I've remapped categories I'd expect them to stay remapped and not ask again but none of this happened last time.
Is this a bug in the importer and is it going to be (or has it been) fixed? I need to resynchronise my listings but the tool is basically unusable for this purpose in its current state.
I have 1000's of listing so I need this tool to "just work". It is too much maintenance to do everything on both sites. I might consider using another listing tool to manage my inventory if anyone can make a recommendation but honestly I paid extra for the eBay importer and it's just not doing the job I expected it to.
I've sent an email to support and waiting for a response but I'd still appreciate any advice from members or recommendations for other tools or workflows to keep eBay and eBid listings in sync.
NOTE: Please don't suggest I drop eBay, that's a non-starter. I hate eBay as much as anybody here but it is responsible for 99% of my sales and eBid just doesn't have that much reach yet. Maybe one day but we're not there yet.