Originally Posted by
theElench
I'm sorry to read this. Since I started selling here Support has been regularly praised for their helpfulness when members come across a problem, because they are usually able to solve it, often quickly. It was just as regularly said to be one of the good points about Ebid, that Support was manned by humans not automated, they would be sympathetic and try to help. Not just run through a script of stock answers.
I can only suggest that you do re-list an item so they have something live to look at in detail. If the GS box is greyed out, ask Support to explain why and go on to ask them to explain why you don't appear to have the Integrated Checkout, both of which you should have under the Platinum Seller Plan. You're shown on your "About Me" page as being a Platinum Seller. Perhaps politely enquire why you're not getting what you've paid for?
If this is something to do with your settings, then Support should be able to see what is wrong and tell you how to correct it. If,somehow,you've been put on the wrong selling plan surely they can see that as well?