Latest from Trustpilot

[20sent06]

https://uk.trustpilot.com/review/www.ebid.net

[BordersBargains]

I have to say the latest one from William is where I am now and currently I will now need to make massive changes due to *bay's latest big changes

[johnwash1]

https://uk.trustpilot.com/review/www.ebid.net

Tragic. And what a contrast with the one below it, from Francois. I'm struggling to understand how, only one month ago, she could write "Support from customer service is second to none".

But providing the site works well with or without support, it's still very worth using. Someone with a genuine positive review needs to add one.

[JanetB]

Tragic. And what a contrast with the one below it, from Francois. I'm struggling to understand how, only one month ago, she could write "Support from customer service is second to none".

But providing the site works well with or without support, it's still very worth using. Someone with a genuine positive review needs to add one.

I have submitted my 2 penneth worth (about an hour ago) (the same one on another forum here) and waiting for approval.

[JanetB]

I have submitted my 2 penneth worth (about an hour ago) (the same one on another forum here) and waiting for approval.

It has just now been approved.

[johnwash1]

It has just now been approved.

Jan, that's brilliant.

One question though. You mention you had a problem last week and support got back to you within 24 hours. I sent a mail about 12 days ago to support@ebid.net and got an automated response saying a ticket had been raised, then nothing, nada, zero. I was asking about the availability of an ebid app. At the very least they could have said it's been withdrawn, if that's the case. Getting no response at all gave me a very negative impression.

Did you use a different method to contact Support?

[JanetB]

Jan, that's brilliant.

One question though. You mention you had a problem last week and support got back to you within 24 hours. I sent a mail about 12 days ago to support@ebid.net and got an automated response saying a ticket had been raised, then nothing, nada, zero. I was asking about the availability of an ebid app. At the very least they could have said it's been withdrawn, if that's the case. Getting no response at all gave me a very negative impression.

Did you use a different method to contact Support?

I contacted support via the help page. Maybe my problem (technical) was more urgent than yours? I don't know. Perhaps they deal with technical issues first? I never contact them directly via my email, always via the help page.

Also, I contacted them a few days ago about digital items on here (thought this was not allowed) and have not heard back from them.

[johnwash1]

I contacted support via the help page. Maybe my problem (technical) was more urgent than yours? I don't know. Perhaps they deal with technical issues first? I never contact them directly via my email, always via the help page.

Also, I contacted them a few days ago about digital items on here (thought this was not allowed) and have not heard back from them.

Thanks, next time I'll try that.