Hi there Gazza,
Sorry to bother you, but I opened a support ticket 3 weeks ago and haven't received a reply. I'm worried my emails (I wrote to you again a few days ago) haven't reached you, and one of my Ebid friends suggested I post a thread dedicated to you here in the hope that you would see it.
Hope that's okay - I know you must be awfully busy on here, especially at this time of year.