EBID
Solution to buyers and sellers who do not give/receive feedback after a sale
Both parties should receive an extra email say 7/14 days after the auction close to remind the user that feedback is an inertial part of ebid transactions, and must be left as part of your user agreement. For the benefit of yourself, and your trading partners. This kind of email will not be sent to the user who has left feedback, instead a confirmation email can be sent to confirm that feedback has been left.
I feel the above idea is necessary and quite adequate for an ongoing problem, which many users including myself would benefit from. I also feel it will inadvertently keep users coming back to ebid, and keeping their accounts above board, and in check.
Ongoing problems while posting BULK spreadsheets to spreads@ebid.co.uk
I have suggested this time and time over….I’ve seen more than once NEW users post on the forums asking for help because its been ‘more than 24hrs’ and their spreadsheet has not been uploaded.
EBID really need to start sending confirmation emails to users to confirm receipt firstly of the bulk spreadsheet and secondly of
(a) a successful listing of the ads
or if necessary (most importantly)
(b) an unsuccessful spreadsheet – IE where the errors are so they can be corrected, and relisted by the user.
I feel this is a very important feature. Infact, so do you! – you confirm ‘individual’ postings by email, why not confirm that all bulk auctions have been successfully listed or not? – its really massively frustrating when you do not get a reply from ebid, and you are just waiting for (24hrs plus) your ads to go on, and you received the bulk spreadsheet as soon as it was sent, but it had errors so you didn’t list it.
That makes me:
(a) not know what was wrong
(b) send it again (you might not of received it)
(c) not do anything to fix the erroneous bulk spreadsheet because I don’t know anything’s wrong with it.
It kind of has a revolving door element to it, if you can see that.
The more you can automate tasks (and make people happy) the less work you’ll have to do. I understand a lot of tasks must be done manually, but the above solutions could save you hundreds of man hours a year. A good manager will always try to do this. Lets see some good management now and some good/unique solutions to some old problems on here.
CAN ANY MEMBERS READING THIS PLEASE BACK ME UP IF YOU LIKE THE IDEA OR ADD YOUR CONSTRUCTIVE ADVICE PLEASE, THANK – YOU.