What is PayPal seller protection?

[NowAndThen]

For those seller members who use the facilities of PayPal to receive payments for items they sell ... they may like to refresh their memory on PayPal's amended terms and conditions relating to Seller Protection, reproduced below:

11.1 What is PayPal seller protection?
We will re-imburse you for an amount for Claims, Chargebacks, or Reversals made against you based on the following reasons:

1. A Chargeback or Reversal was issued against you for the reason of an 'Unauthorised Payment'; or
2. A Chargeback or Claim was issued against you for the reason of 'Item Not Received'.

11.2 PayPal seller protection is available for PayPal payment transactions received from:

1. buyers who send a PayPal payment for a item purchased via eBay worldwide and everywhere PayPal is accepted; and
2. buyers who send a PayPal payment for an item purchased outside of eBay from the UK, US or Canada.

PayPal seller protection does not apply to Claims, Chargebacks and/or Reversals for Significantly Not as Described (SNAD) nor for items that you deliver in person.
11.3 How much protection is provided by PayPal seller protection?
PayPal will pay you the full amount of an eligible Claim, Chargeback, or Reversal and waive the Chargeback Fee, if applicable. There is no annual limit on protection.
11.4 What happens when a buyer files a Claim, Chargeback, or Reversal?
PayPal will place a temporary hold on the funds in your account to cover the full amount of the Claim, Chargeback, or Reversal. If PayPal determines that the payment is eligible for a payment under the terms of PayPal seller protection, we will release the hold and restore your access to the applicable funds.
11.5 If the payment is not eligible for seller protection, PayPal will remove the funds from your Account and return the payment to the buyer. In addition, you will be responsible for PayPal’s Chargeback Fee, if applicable.
11.6 Eligibility Requirements
What are the eligibility requirements for PayPal seller protection?
You must meet all of these requirements to be covered:

1. The item purchased must be a physical, tangible good that can be posted.
2. The transaction must be marked eligible or partially eligible for seller protection on your Account 'Transaction Details' page.
   
   1. If it is marked eligible, protection for both Unauthorised Payments and Item Not Received will apply. If it is marked partially eligible, protection for only Item Not Received will apply.
   2. Items sold on eBay will be marked eligible even if the shipping address is marked unconfirmed. Generally, items sold on websites other than eBay will be marked eligible if the shipping address is marked confirmed and partially eligible (that is, eligible for Item Not Received only) if the shipping address is marked unconfirmed.
3. Post the item to the postal address on the 'Transaction Details' page.
   
   1. You may access the 'Transactions Details' page by logging in to your PayPal account, selecting 'History' and then selecting 'Details' for the transaction.
4. Follow the postage requirements described below.
5. You must accept a single payment from one PayPal Account for the purchase.
6. You must not charge a surcharge for accepting PayPal.
7. Respond to PayPal’s requests for documentation and other information in a timely manner.
8. Your primary residence, as listed in your PayPal Account, must be in the United Kingdom.

11.7 What are the postage requirements?
Postage requirementsProtection for Unauthorised PaymentProtection for Item Not ReceivedProof of Postage× Proof of Delivery ×Postage within 7 calendar days of receipt of payment* ×

* If the payment is for pre-ordered or made-to-order goods, postage is required within the timeframe specified in the eBay item listing or the shipment policy on the merchant’s website.
11.8 What is 'Proof of Postage'?
Online or physical documentation from a postal company that includes all of the following:

1. A status of 'sent' (or equivalent) and the date of postage.
2. The recipient's address, showing at least the city/county or postcode (or international equivalent).
3. Official acceptance from the shipping company (for example, a postmark, a receipt, or online tracking information).

Or, if you have Proof of Delivery then you do not need Proof of Postage.
11.9 What is 'Proof of Delivery'?
Online documentation from a postal company that includes all of the following:

1. A status of 'delivered' (or equivalent) and the date of delivery.
2. The recipient's address, showing at least the city/county or postcode (or international equivalent).
3. Signature Confirmation for transactions that total £150 or more (see Foreign Currency Equivalents below).

Foreign Currency Equivalents (£150 GBP)
350 Australian Dollar (AUD)55,000 Hungarian Forint (HUF)800 Polish New Zloty (PLN)325 Canadian Dollar (CAD)1,000 Israeli Shekel (ILS)250 US Dollars (USD)
United Kingdom (GBP)6,000 Czech Republic Koruna (CZK)28,000 Japanese Yen (JPY)400 Singaporean Dollar (SGD)1,500 Danish Krone (DKK)2,200 Mexican New Peso (MXN)2,000 Swedish Krona (SEK)200 Euro (EUR)380 New Zealand Dollar (NZD)330 Swiss Franc (CHF)2,000 Hong Kong Dollar (HKD)1,600 Norwegian Krone (NOK)


11.10 What are examples of items/transactions that are not eligible for seller protection?

1. Intangible items, licenses for digital content, and services
2. Items that you deliver in person
3. Transactions made through Website Payment Pro (PayPal Direct Payment and Virtual Terminal)
4. Claims, Chargebacks and Reversals for Significantly Not as Described
   Definitions
   
   • 'Chargeback' means a challenge to a payment that a buyer files directly with his or her credit card issuer or company.
   • 'Claim' means a challenge to a payment that a buyer files directly with PayPal.
   • 'Item Not Received' means a challenge from a buyer claiming that the item purchased was not received.
   • 'Reversal' means a challenge to a payment that a buyer files directly with his Bank, or is initiated by PayPal.
   • 'Signature Confirmation' means documentation that can be viewed online at the postal company’s website and indicates that the item was signed for on delivery.
   • 'Significantly Not as Described' means that definition provided in section 13 of the PayPal User Agreement.
   • 'Unauthorised Payment' means a challenge from a buyer claiming that s/he did not make the payment, and that the person who made the payment was not authorised.

[canuckbid]

Hello. some people have been yapping that there is no coverage outside of feebay which is a load of baloney. PP works off site of feebay just as well. Mine shows coverage anyway.

[QCPOTS]

canuckbid= I agree, I have said so many times on these boards,

once accepted as a member, your transactions are covered from where ever you trade,

just make sure you follow their rules,