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Welcome to Gift Horse

We are an independent retail giftware store situated in Llangefni in North Wales.

The business has been operating since 1999 and has been in its current location since August 2011.

We are stockists for a number of ranges and companies including the Leonardo Collection, Shudehill Collection, Juliana Collection, History & Heraldry (H&H), Spiritual Sky, Gibson Jigsaws and Lily-Flame Candles.

Our stock is constantly changing and evolving.  Please check back regularly to view the many items we have on offer.  Our most popular lines are the pre-personalised range of giftware, photo frames and mugs!

A warm welcome is assured for all customers, both online and instore, and a friendly, first class, traditional service is not our goal but our norm.

If you have any queries regarding the business or our items please do not hesitate to contact us.

Our minimum postal charge is £1.50 and we will combine postage on multiple items as long as it is requested prior to payment.  We will welcome any enquiries for postal quotes.

Please find below some information you may find helpful regarding our Terms, postal policy, returns policy and methods of payment allowed.

The business:

As well as an online presence, we operate a shop in the historic town of Caernarfon.  You can write or visit us All our stock placed on Ebid, or any other website we use, is on a first come first served basis whether you are shopping instore or online.  With over 2000 lines there may be periods when we do have "out-of-stock" issues and we will work to resolve them as quickly as possible.  It is our intention to dispatch your order within 48 working hours but when that is not possible we will advise you accordingly and provide an approximate date for dispatch. All items ordered must be paid for within one week or we will re-advertise the item for sale and may mark you as a non-paying buyer.

Quantities

Please feel free to contact us if you require more than the quantity stated - we may have it!   Even if we have not got the quantities you require we may still be able to source the amount you need - please email or telephone and we will do our best to help.

Photographs

The photographs used in our listings are meant as a visual guide to the products on offer.  We sometimes use our suppliers photographs and, therefore, would like to remind customers that they are copyrighted and cannot be copied without our prior permission.  Please note that styles and colours may change from time to time, although we will do our best to update the photographs as soon as possible.  If you are unsure about any photo please contact us.

Methods of Payment:

For all online sales we will accept the following:

PayPal:  Payments can be sent via Paypal to    - If you are making a payment from outside the UK please make sure you send the amount of £ Sterling only.  If this is not done we will refund the sale in order for it to be paid in Sterling.  All international orders must be paid using Paypal.

Credit/Debit Cards:  Please call 01248 724060 to pay using this method (Mon-Sat 10am-5pm).  You will need to provide us with the registered address for your card if it differs from the delivery address.

Postal Order:  Please make sure the Postal Order is uncrossed and made payable to "Gift Horse" or "Phil Cooper".  We will not accept crossed postal orders unless a banking fee of £1 has been added to the amount due.

PLEASE NOTE: AS OF JANUARY 1st 2008 WE WILL NO LONGER ACCEPT ALL TYPES OF CHEQUES.

PLEASE DO NOT SEND A CHEQUE AS WE WILL HAVE NO OPTION BUT TO RETURN IT TO YOU. 

All international sales must be paid for in £Sterling and via Paypal.  We will not accept international money orders or cards from overseas.  We will not give out bank details either.

Please pay for your item(s) within three days of purchase.  If we do not receive payment within this time limit an email will be sent kindly requesting payment. 

Postage, Packing & Related Fees:

We will post our items to anywhere in the world providing the correct amount of postage has been paid.  Where the listing does not state the cost of P&P for your country please email us for a quote.

We will do our utmost to combine your P&P fees for multiple orders where possible.  However, please ensure you have requested a combined invoice when you have finished shopping to take advantage of reduced P&P rates as we may not be able to refund these savings once you have paid!

For UK buyers: We know that P&P fees are the worst part of any online transaction so we will always try to be fair when quoting a price.  Please remember that our P&P fees include not only postage but also packaging costs and professional fees for administrating your sale, eg  Paypal fees.  Therefore, in order to keep your P&P costs down please ask for a combined invoice as we may not be able to refund any P&P if you make separate sales to one address, especially with Paypal.

On the whole we will use Royal Mail to deliver your goods.  Depending on the item, its weight and the amount of P&P paid will determine whether we use first or second class.  If you need an item for a certain date please let us know and we will do our best to get it to you on time.  Please note: we are not responsible for the delivery time of your package - we can purchase guaranteed delivery packages on your behalf subject to the appropiate fee.

For heavier items to the UK mainland(*) we will use a 48hr courier service.  This is a great and inexpensive way to ensure your package arrives on time.    We can currently offer this service up to 30kg for only £9.99 inc per package.  Please ask if you require further details.                               (*)This service is available for most of the UK mainland and does not include the Scottish Highland & Islands, Isle of Man, Isle of Wight, Northern Ireland or the Channel Islands.  For these areas we will use Parcelforce which will be charged at the appropiate rate.

Lost Items in the Post:

We always get Proof of Posting from our local Crown Post Office.  In the unfortunate event your item(s) are not delivered please let us know within 15 working days of your dispatch email notification.  In the first instance, check with your local Sorting Office (not Post Office) to see whether there is a package waiting for collection.  Please note: Postmen do not always leave a calling card.  If your item has not been delivered by the 15th working day after the expected delivery date then we can start a claim for lost mail and arrange either an immediate replacement or refund.  Due to Royal Mail rules we cannot start a claim until after the 15th working day.  We can provide you with an email copy of your Proof of Posting if you believe it will be helpful with dealing with your local Royal Mail Sorting Office.  This does not affect your Statutory Rights.

Returns Policy:

At Gift Horse we would like you to be happy with your purchase.  If you are not satisfied with the item(s) you bought you may return it within seven days for a full refund (including original P&P charge) providing the goods returned to us are in their original state and fit for re-sale. 

If your item is damaged in the post please inform us within three working days and please provide evidence for your claim, eg a photo of the package contents, as we will claim the damage from Royal Mail's/Courier's insurance company.  Only return the good(s) if we request you to do so.  UK only.  International orders are placed at buyer's risk and we will only entertain claims for damages where the appropiate insurance has been acquired.

If your order is over £41 we recommend extra insurance of which the cost will be borne by you.  Please ask for a quote.

Please ask for Proof of Posting when returning items as we will not be liable for items lost in the post.

After the initial seven days, we will consider taking the item back subject to an administration charge and the goods must be in their original state and fit for re-sale.

In all instances the buyer is responsible for return postage costs.

Enquiries:

If you have any further questions please do not hesitate to contact us using our contact details above.